After the storm

by on May 3, 2010 in Social Media

2 days ago I published an article, “Tornado Alley, Twitter style” where I related the amazing story of how a community kept people updated via the #ARwx hashtag during the severe weather events this weekend and also took some of the local traditional media outlets to task about how they weren’t contributing to the stream.

I’ve had several conversations over the past couple of days and I’d like expand my commentary.

Too Harsh

Some have said that I was too critical in the post. It is a valid critique.

I normally strive to be positive and analytical and that post marked a change in my publishing process, I published it immediately. While I’ll usually let a post sit cold and then review before publishing I knew I’d edit all the fire out of its wording if I let it sit. I chose not to do that. I wanted to strike while the iron was hot and since we were expecting tornados the same day I hoped to affect change immediately.

While my wording wasn’t warm and fuzzy it was honest. It made my point.

It isn’t my usual style but I’m also not apologizing.

Media Response (or lack thereof)

If you search my twitter stream or the comments below you will not find one single comment from anyone in the traditional media in the Central Arkansas area. This is quite strange when you consider the number of DMs I’ve received and the 3rd hand accounts of conversations.

What I can say is that the same day we saw @Fox16News, @JeffBaskinFOX16, @todaysTHV, & @GovBeebeMedia using the #ARwx severe weather hashtag. I have no illusions that my post was responsible for any of these changes, my only hope is it might have sparked some conversations.

I’d like to add that @Fox16News was not only tweeting, but also retweeting people like @wxmandan, @ArkRedCross and others. Kudos to their good work.

I saw several media accounts retweeted and shared solely because of their participation in #ARwx. I hope they found it rewarding and I also hope others follow their lead.

Traditional Media was Worthless

Many interpreted my post to be a complete condemnation of traditional media coverage. This could not be further from the truth. The post is a reflection of their importance. If I didn’t care about their contributions I’d never written it.

No one has the radar access and systems they utilize and that is why the community stands to benefit greatly if they are using the hashtag.

The coverage via TV/Radio is the best its ever been and they deserve an attaboy. I just want them to help extend that coverage to twitter in the best way possible.

So to my TV friends I’m not your enemy. I’m your audience.

And I care enough to ask you to do it better.

The Excuses

I’ve heard the same 2 excuses so many times I think there was a memo.

  • We don’t have the personnel to update Twitter
  • Meteorologists are too busy handling TV coverage and taking reports

These are both absolute cop outs. We find ways to handle what’s important. When people were saying that they were without power and their only info was coming from Twitter then that makes this whole issue pretty important.

Concerning people: There are already people sending updates via your stream. Your competitors are doing it. When you make it a priority you will as well.

Meteorologists too busy: This is laughable. Do you honestly think I want your meteorologist to stop his coverage to come tweet? NO. That’s silly. The weather professionals are busy trying to tell mass media when to take cover. Give someone else the reigns and get busy. Heck ask for volunteers.

Both of these excuses fall apart when you realize that we make time for what’s important.

The Community Response

I’d like to say a sincere thank you to the overwhelming response from my friends. You all retweeted, commented, and added your voice. If we were heard it was because of you, not me.

I’ve been overwhelmed and amazed. Thank you,

Now if we could just get them to unlink Facebook from Twitter… but we’ll cover that later this week. Thanks for reading

  • http://twitter.com/StanMorris StanMorris

    I was the Web guy at a TV station for three years. Literally the focus is placed on numbers and not quality. In other words, how many stories have you posted, tweeted, Facebooked, etc… Not “What are you Tweeting? What information are you passing along” and such. That is why so many stations have adopted dreaded FEEDS to Tweet and Facebook stories. It is also why they are rendered obsolete when real events begin, like #arwx, and you're getting more up to date news from everyday folks instead of the “big guys.”

    Friday and Saturday, on 103.9 FM The Game (new station I've helped launch in Jonesboro), we not only did wall-to-wall weather coverage, but I tweeted as much as I possibly could too during the event. We even told folks that if they lost power and had a smartphone, check Twitter for updates on #arwx and @StanMorris.

    I saw some meteorologists get it right, including @ryanvaughan who did an outstanding job on Twitter…but not many TV station accounts did. Bottom line, if someone has time to read and chat in National Weather Service chat (hint: every weather caster in the state was), then they have time to pass vital info along to a huge audience on the net in a few short words. And if that isn't important enough for the TV stations to devote personnel to, even if it is a manager himself, then what on earth is?

  • http://www.toddejones.net/ tejones

    Yeah, the media really hasn't taken using twitter seriously yet. Our local newspaper, which is a good paper by the way, automates its tweets as well. Some of the media hasn't come to terms with engaging people in social media yet. Nevertheless, I thank you for the post as I followed the stream while sitting at the Arkansas Diamonds game. Thanks!

  • http://KnowtheNetwork.com Keith

    Stan I wish I could like your comment 1000x. Thank you for sharing this.

    Once again we find the Quality vs Quantity debate to be a crucial threshold of understanding this medium.

    I'm thrilled to hear your station was reminding people about twitter. That makes me quite happy.

    I saw plenty of professional meteorologists tweeting good info but the argument is lame so I didn't spend more time refuting it. I was thinking even a sister station in another market could assist.

    Interesting note about the NWS chat.

    Thanks for sharing, I really appreciate it.

  • arkstfan

    Time was mostly not an issue because those tweets were going out.

    This is simply a transition to broad spectrum of media and there is a learning curve.

  • http://twitter.com/chad_gardner Chad Gardner

    I appreciated your candor in the first post and thought the emotion was needed in the post to get the point across. I understand your take on the situation and I think many took that to mean the media did a lackluster job of reporting on the severe weather. This couldn't be further from the truth. As you mentioned in your post, the broadcast media did an AMAZING job over the weekend informing the public over-the-air regarding the weather. Simply. Amazing. I have no doubt they saved lives during the April 30-May 1 tornado outbreak.

    That being said your post was aimed more towards their use (or lack of use) when it comes to social media. It's been interesting to see how media has embraced Twitter and other forms of social media over the past few years. One Little Rock station has gone so far as to even use their reporter's Twitter names on the screen in lieu of the old-fashioned email address. They promote Twitter every night, multiple times, and I suspect they required their staff to get a Twitter ID if they didn't have one to begin with. I find it ironic though that many of these reporters have embraced the platform, and use it very effectively, but the station seems to be having a difficult time figuring out what they want to do with it themselves. The station's official Twitter account is only used as a place to dump-links that point back to news stories on their website. I've found Twitter and Facebook's greatest contributions to be the conversations and discussions that follow the original posts. Link-dumping, in my opinion, is not the most effective use of the platform. Social media wouldn't exist without the “social” aspect and the interaction with others. Engage your fans… or followers… and you will create a much more valuable and effective relationship.

    Now on to the “excuses” that have been given. How is it that you can't have time to update Twitter, yet you can update Facebook? Do they not understand there are tools that allow you to update multiple platforms all at once? In case there are any media reading this who want to improve their social media interactions, Google the phrase “Tweetdeck for desktop” and I think you'll be surprised at how simple (and likely less time-consuming) it will be for you to update social media from ONE singular location.

    Regarding the mets being too busy with on-air responsibilities… YES! They need to be exactly where they were. On-air where they're reaching tens of thousands instantly. So how do you handle this then. Who updates your social media? Maybe you should give @Fox16News a call and ask them how they did it because the main Fox Twitter account and @KellyKDudzik did a fantastic job of updating Twitter and FB. In Kelly's own words: “…I'm pretty much just typing out what Jeff's (chief met – Jeff Baskin – @JeffBaskinF0x16) saying in case you're not near a tv or radio. #ARWX.” Yes! Perfect Kelly! She was simply updating Twitter and FB (with only one entry) and restating what their chief met was saying on-air. Perfect! Once the storms fired up again on Saturday, @TodaysTHV quickly jumped on the Twitter train and did a much better job tailoring their posts across multiple platforms rather than being geared towards Facebook only. They even corrected course mid-evening by placing their #ARwx tag at the beginning of their post rather than the end since Facebook was truncating the tag since their posts were too long. Great correction! They took suggestions from the local community on how to be better at relaying information and then acted on it. Now… Linking Facebook and Twitter is a whole other issue and I eagerly await Keith's next post regarding this matter. Just because two things can be integrated doesn't mean they should unless you're using both platforms properly.

    Regarding use of the hashtag #ARwx for severe weather tweets, I've seen this tag grow from obscurity to now becoming the de facto standard for weather related reporting via Twitter. Other states are now copying us because it's SO SIMPLE! #MSwx, #TNwx. Kudos to the Arkansas State Dept of Emergency Management for helping establish this as the standard in our state for weather event. It grew during the winter of 2009-2010 with all of the snow-related events we experienced, and now it's firmly taken hold during severe weather season. How simple-to-use and popular is this tag? Well, there were meteorologists from all across the country in states at opposite ends of the US who quickly picked up on the #ARwx tag and started tweeting and re-tweeting stories. Some of their comments expressed fascination at how many people were “communicating” and “sharing” weather events with each other. They even brought themselves into the conversation by updating their thoughts on the weather situation since they were looking at their own radar in their news studio thousands of miles away. They added to the community of #ARwx!

    I'll close this comment (practically a blog post on its own) with my own kudos to those that have embraced social media and are using it to spread ideas. Since I'll likely leave someone out at Fox16, let me just say that they are all doing a tremendous job of using Twitter effectively. Jeff Baskin continues to post updates regarding #ARwx and follow-up stories, thoughts regarding the tornado activity. Were I not following #ARwx, I likely would have skipped over his posts even though I follow him. He gets it. So do numerous others at Fox. Great job! Now on to KATV… Not much to say here regarding the #ARwx tag except that you have a superstar reporter in @StephanieSimoni. While you also have other reporters using Twitter for other great purposes, Stephani quickly adapted and joined the #ARwx conversation. I would suggest you use her to train others in the weather department that are responsible for sending out updates regarding breaking weather events. She gets it. PS to KATV… thanks for finally updating your Facebook page on Saturday evening (first update since Wed) after the storms had died down. Your FB post on Saturday after 9 PM telling us where to send severe weather pictures was very timely and I'm sure your 7,000 plus fans needed that information to help them prepare for severe weather.

    To TodaysTHV. Great job adjusting and improving. You get it. I know you'll continue to improve since you want to be better for your audience. We'll work on the FB/Twitter integration… but I know you all will figure that out.

    To KARK. Well… I thought you listened to our thoughts via FB at 9:56 AM Saturday. You asked for suggestions and once given you replied: “Excellent feedback, Chad. Thanks!” but then when the storms fired up later that day… I'm going to go easy though, since you did an outstanding job of updating FB during the storm coverage. Let some local experts work with you (free of charge) on how to integrate Twitter, FB, and the #ARwx hashtag. You have nothing to lose by learning something new and it can only make you better.

    Thanks for your time in reading these thoughts and I look forward to the continued discussion about how local media can become an integral part of the social media community. I firmly believe that the LR market has some of the best news stations in the country and every time I travel out of state, I'm quickly reminded how professional and superior our local stations are compared to other offerings around the country. I think LR news can also become a leader in Social Media if you'll take time to learn and use it effectively.

  • http://KnowtheNetwork.com Keith

    Thank you Todd. It really is a major shift from how they've done
    business for 50 years. Even the web wasn't this disruptive, since it
    was a publshing platform, but social media's expectations of
    engagement and interactivity is a brand new issue.

    Strangely if they'll listen to use we (the audience) will tell them.

    Glad the stream was useful to you. If we keep sharing those
    experiences of usefulness perhaps they'll adopt faster. Our mantra
    people not feeds.

    Thanks for the great comment!

  • http://KnowtheNetwork.com Keith

    I agree time is only an obstacle in the process at best. Hopefully our
    community will be a resource and shortcut for their transition.

    Mark I'm always greatful for a friiend like you taking time to read my
    litle blog and share your thoughts. You a a thought leader and a truly
    nice guy. So glad to have you as a friend.

  • http://KnowtheNetwork.com Keith

    I'm mobile so allow me a quick reply. Absolutely brilliant! I think we
    warrant as a replay, longer response later but this took a ton of time
    and you were in the heat of the #arwx stream. Much needed perspective
    and ideas.

    I'm trying to put together a conclave and introduce some of these
    people to some great tools and ideas.

    Thanks again my friend.

  • amybhole

    Keith, you know as well as I do that the tweet streams coming from the local media are some of the worst out there. Their automation, their sending 20 tweets within a minute, their tweeting links to Facebook pages that offer no real content — all of it is a prime example of Twitter worst practices. The problem is, loads of us have told them this repeatedly, have offered our tips, but we've eventually thrown up our hands and unfollowed, because THEY JUST DON'T CARE.

    Call me cynical, but they've all been sucking for a year or so now. I don't know what will make them change.

    (And let me add that I'm not talking individual reporters, producers, etc. here — I'm talking the main station feeds. Some of the individuals are doing pretty OK.)

  • http://KnowtheNetwork.com Keith

    Amy I absolutely agree the main stations feeds are a case study in how not to use twitter. I don't think they really care but I'm hoping situations like this will give them reason to care. Beyond their role of informing the community this conversation can directly affect their bottom line. Hopefully management will begin to listen to their boots on the ground.

    I've met the new director at one of the stations and this person had an entire monitor devoted to tweetdeck. We've seen some stations make interesting forays into online coverage and sharing but they just haven't wrapped their heads around the fact there is a better way to communicate. This is not a broadcast platform.

    I'm hopeful because the 3rd hand accounts and many DMs indicate plenty of folks wanting to know more. We'll see. (but you'll probably have the cynic come to light in a few months of no movement)

  • amybhole

    Keith, you know as well as I do that the tweet streams coming from the local media are some of the worst out there. Their automation, their sending 20 tweets within a minute, their tweeting links to Facebook pages that offer no real content — all of it is a prime example of Twitter worst practices. The problem is, loads of us have told them this repeatedly, have offered our tips, but we've eventually thrown up our hands and unfollowed, because THEY JUST DON'T CARE.

    Call me cynical, but they've all been sucking for a year or so now. I don't know what will make them change.

    (And let me add that I'm not talking individual reporters, producers, etc. here — I'm talking the main station feeds. Some of the individuals are doing pretty OK.)

  • http://KnowtheNetwork.com Keith

    Amy I absolutely agree the main stations feeds are a case study in how not to use twitter. I don't think they really care but I'm hoping situations like this will give them reason to care. Beyond their role of informing the community this conversation can directly affect their bottom line. Hopefully management will begin to listen to their boots on the ground.

    I've met the new director at one of the stations and this person had an entire monitor devoted to tweetdeck. We've seen some stations make interesting forays into online coverage and sharing but they just haven't wrapped their heads around the fact there is a better way to communicate. This is not a broadcast platform.

    I'm hopeful because the 3rd hand accounts and many DMs indicate plenty of folks wanting to know more. We'll see. (but you'll probably have the cynic come to light in a few months of no movement)

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